Job description
to be recognized as a global payments solutions (gps) specialist with an ability to display competent knowledge of relevant products and services within the jobholder's area of responsibility. To act as a lead sales representative on opportunities with key clients and/or deals. Consistently role model the sales manager competencies; providing guidance and coaching to other sales managers and team members where necessary. To achieve income for the group by originating leads, building and maintaining relationships with new and existing clients in order to identify and sell innovative cash and clearing management solutions to a sector.
impact on the business
1. manage a client portfolio in order to maintain existing and generate new income for the business.
2. manage costs within plan and to keep losses to a minimum.
3. undertake sector/portfolio planning and client monitoring/contact.
4. maintain close liaison with key stakeholders to provide input into the strategic direction of the business, the functionality, and launch of new products and services.
5. actively contribute to the global payments solutions (gps) pipeline and keep it accurate and up-to-date.
6. remain up-to-date with product knowledge through attendance at presentations, training, and reviewing intranet/internet.
7. generate referrals for other global business.
8. keep abreast of external factors influencing international business, e.g., economic, cultural, geographical, procedural, and regulatory requirements.
9. execute a robust sales plan to target key customers, including effective closure of pipeline deals to capture revenue.
10. build and maintain close relationships with clients. Act on feedback from market surveys, client engagement programs, etc.
customers / stakeholders
1. broaden and deepen client relationships.
2. work with relevant key stakeholders to ensure a positive client experience, including excellent service and implementation.
3. develop an appropriate calling plan to efficiently achieve goals and objectives. Through consultative selling, design and implement workable, innovative solutions for customers' individual needs plus generate and receive quality referrals for/from other parts of the group.
4. undertake professional presentations to customers in support of potential opportunities, portraying hsbc in the best possible light against a backdrop of competition from local, regional, and/or global banks.
5. maintain and enhance the image of hsbc through the planning and execution of conferences, industry sector days, internal & external client road shows, and active participation in industry associations.
6. maintain close liaison with intra-country, intra-region, and cross-regional colleagues/stakeholders to provide input into the strategic direction of sales, product, and client management functions.
7. develop and maintain relationships with key clients including a robust coverage program.
8. be an ambassador for hsbc and develop the bank’s profile in the local ‘international business’ community.
9. work in partnership with colleagues across the hsbc network to deliver exceptional standards and quality of service.
10. ensure fairness in all aspects of strategy, product design & delivery, customer literature & correspondence, financial promotions, administration, and complaint handling.
11. participate in internal and external business events, road shows, and seminars as required by the business.
requirements
1. strong knowledge of local and regional cash management and clearing services, products, and techniques.
2. proven sales record.
3. bilingual.
4. relationship management experience at multiple levels plus a proven sales record.
5. proven ability in identifying and meeting customer needs through matching a broad range of products and services.
6. proven ability to deliver creative and flexible customer solutions.
7. ability to understand customers' business and the fundamentals of running a business.
8. good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
9. excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
10. excellent time management, planning, and organization skills.
11. excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
12. strong analytical and selling skills.
13. a good understanding of the market & market trends, competitive environment, and regulatory environment.
desirable
1. knowledge of global cash management.
2. knowledge of treasury foreign exchange.
3. knowledge of day-to-day workings of a corporate treasury environment, foreign exchange, and payments.
4. broad knowledge of hsbc group companies and product ranges.
5. comprehensive knowledge of the hsbc group's inter/intra clearing systems.
6. strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension.
“at hsbc we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.”
“at hsbc we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights.”
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