Intugo in partnership with internet brands is looking for a team members for the tech support and customer service department.
*responsibilities*:- provide customer-centric onboarding experience for our new customers.- communicating with the account executives (sales) to ensure customer's journey is seamless- monitor health and proactively reach out to accounts based on insight triggers.- mitigate churn through creative solutions and proactive probing to understand needs- conduct renewal conversations with accounts at risk.- funnel referrals to sales.
*skills*:- strong oral and written communication skills.- consultative approach to customer success- deep customer empathy.- customer experience champion and voice of the customer- ability to have difficult conversations with customers.
*requirements*:*- must be fluent in english (100%), both written and verbal- understanding of smb space with saas industry knowledge a plus- knowledge of salesforce crm a plus.- experience with logmein123 rescue and ring central are a plus.