*job summary*:technical account manager acting as focal point for existing customers for ongoing deliveries and support*roles and responsibilities*:- delivery- manage the delivery and implementation of solutions for existing and new customers in a timely and efficient manner.- provide training and post implementation support.- operations- be the central poc for tomia's customers for operational matters.- keep our customers satisfied by providing excellent service:- ensure requests are handled efficiently by managing the service ticket flow.- maintain regular communication with customers.- visit customers periodically- reviewing sla performance and help improve performance where required- provide training to the customers on internal tools and business processes- upsell- advise customers on various products and services offered by tomia, thereby generating leads or selling professional services.
*education requirement*:- university degree in any discipline*experience range*:- 2-3 years of experience (in the telecommunications industry.
any experience in roaming is a relevant asset).- experience with business intelligence tools*technical/ functional skills required*:- fluent english - written and spoken, any other language is an asset- excellent proficiency in ms windows, word, excel, outlook.
*soft skills required*:- team-player- detail oriented- flexible- reliable- have high standard of business ethics- understands importance of data integrity- stress resistant- ability to communicate effectively- strong presentation skills