Customer quality engineer
yanfeng seating is the worldwide leader in automotive seating with more than 33,000 employees in 20 countries.
at this moment we are seeking:
customer quality engineer
1. visit customers as planned and complete the visit record.
2. establish unobstructed customer communication channels and timely deliver customer information to the internal.
3. prepare responsive materials for quality meetings required by customers.
4. timely communicate with customers about the company's quality improvement activities, organize and deal with customer complaints.
5. reach agreed quality objectives and quality assurance agreements with customers, and organize the realization of their objectives and requirements.
6. agree on the return mode of after-sales parts with customers, and organize the return work of after-sales parts.
7. carry out the analysis work according to the "after-sales return part analysis process", and complete the summary sheet on time.
8. ensure that customer claims invoices and returns are accounted for clearly.
9. track the effectiveness of breakpoints for measures that have been executed.
10. timely deal with customer complaints, ensure to give customer feedback within 24 hours, and maintain good communication and relationship with customers.
education:
3 years or above related working experience in the automotive industry
customer service
skills:
english advanced, both verbal and written and communication ability
master 5 main tools of quality (apqp/ppap/spc/msa/fmea)
familiar with iatf16949 standard of quality system
location:
seniority level: associate
employment type: full-time
job function: manufacturing and engineering
industries: motor vehicle manufacturing
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