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*main responsibilities and key result areas*:- internal it and computer use procedures; build it documentation and improve the it knowledge base, both for end users and internal it users.- the it and telecommunication activities of solmx, including operation, implementation, analysis, training, support, procedure development, troubleshooting and remediation.- the cooperation with the corporate it department to ensure transparency between solmx and other bekaertdeslee business units and head quarters, while taking advantage of the scale efficiencies.- implement group it solution and strategies for the it needs (including project organization, implementation strategies) for solmx computer systems (sap, lan, pc, telecommunication )- first contact to for end users to handle their it problems, questions and requests (via phone call, face to face, it service desk tool)- maintains contracts with companies and organizations that are relevant for the efficient operation of the it department.- coordinate with other departments of solmx to assure a smooth operation and thorough understanding of the it needs and opportunities.- responsibilities include but are not limited to:- maintenance and administration of local area network to include:- user access and support.- server hardware administration and maintenance.- network hardware equipment maintenance.- mobile phone support- perform system backups and recovery.- physical installation of server- and networking equipment, network patching, backup handling )- support computer hardware and peripheral equipment:- installation, maintenance and management of the lifecycle of all end user equipment, including hardware and software installations.- monitor, maintain, repair, and purchase computer systems, peripheral equipment and televisions- make recommendations for future upgrades- maintenance and administration of the voip telephone system- user access and support.- server and telephone administration and maintenance.- help desk support- assist end users in resolving hardware and software issues- analyze and route issues to proper it support- diagnose problems and perform troubleshooting activities- document, track and monitor problems via jira help desk.- the it coordinator will be on call to address user issues after hours and over the weekend.
the on-call hours are shared between two coordinators.- project work and system maintenance will require working extended hours and weekends as needed to complete work.
*professional qualifications and knowledge*:- university degree or certificate program in computer sciences, with working knowledge of network design and administration, pc repair and imaging, software.- solid understanding of it in general and the solmx operation and it system