Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
*who we are and what we believe in*
at *volvo trucks* you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At volvo trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
*we're seeking a*retail operations director.
*purpose*:in this position, you will help provide the highest quality parts and service distribution network throughout mexico.
Lead and manage the fixed operation team to secure mexico dealerships parts & service operations to achieve parts sales objectives and service nps targets.
Assesses parts and service operations through routine contact and site visits. Identifies areas of improvement and convinces dealership dealer principals and p&s management to make improvements and take corrective actions to drive p&s sales.
*accountabilities*:
- achieve parts sales and nps mexico targets.
- conduct customer visits to secure voice of the customer improvement actions in the dealer network.
- lead and manage the fixed operation team and the tech support engineer.
- lead and manage the mexico vdsp program and execute local negotiations with vendors.
- conducts routine dealer visits and meet with service and parts staff, management, and dealer principal to assess and make recommendations on all aspects of the parts and service operations.
- secure tech support trough argus and with the local tech support engineer.
- secure quality campaigns launch and implementation with customer trough the dealer network.
- identifies best in class dealership practices and recommends incorporation into programs and policies.
- monitor truck downtime and asses the dealer into reducing immobilization times.
- manage warranties and identify product quality trends to define corrective actions to minimize volvo risks.
- leads and define the dealer network optimization strategy to maintain the right footprint to maintain volvo trucks service and parts availability.
- routinely reviews parts & service sales reports and financial statements to improve financial strength of p&s operations and compliance with company standards and agreements. Monitors cash flow, inventory, and capital.
*critical competencies*:
- process oriented
- results driven
- excels in a team environment
- self-motivated
- ability to work independently to achieve results
- organizational skills
- prioritization
- communication
- financial acumen
- change facilitation
- analytical skills
- planning and organization
- resource management
- attention to detail
- problem solving/decision making
*essential requirements*:
- must hold a bachelor's degree in engineering or business.
- 5 - 10 years’ experience working within the automotive industry.
- experience working remotely while achieving business results.
- experience managing teams and solving conflicts.
- knowledge of heavy truck, construction, agricultural or outdoor power equipment dealer operations.
- 2 - 5 years of business consulting and/ or negotiating experience.
- a thorough understanding of the company’s business, sales and marketing strategies.
- must be a self-starter and able to demonstrate.
*you must be able to travel frequently at least a 50% of the time.*
*workplace*:santa fe, mexico city.