An aws cloud engineer is capable of managing customers' second and third levels of support. Knows aws best practices and is responsible for deploying aws solutions like a whole landing zone, vpcs, ec2, eks, and others, as well as performing troubleshooting during customer/platform incidents.
additionally, the aws cloud engineer can document processes, generate work instructions, and train others to collaborate in knowledge sharing.
last, but not least, an aws cloud engineer will provide consultancy to specific customer needs during projects.
job responsibilities
1. monitor the ticketing queues to ensure resolution is in accordance with defined service level agreements.
2. maintain a ‘transparent’ relationship with internal teams and customers.
3. resolve application issues across iaas/paas/saas.
4. interpret and maintain systems documentation.
5. provide root cause analysis of reported incidents.
6. know about “security first” best practices in aws.
7. experience working and understanding aws cloud watch and cloud trail.
8. experience on vdc (virtual data centre) to create data center on aws using best practice model (organization + ou + account + resources).
9. expertise on maintaining aws platform services like, but not limited to, iam, directory, ec2, s3, vpc, cloudfront, opsworks, amazon inspector, direct connect, cloud formation, ci/cd, dynamodb, elasticache, rds, route 53, loadbalancer, lambda, database migration, aws config, etc.
10. understanding of aws identity center, windows active directory sso integration, organization.
technical skills
1. 5+ years of it experience.
2. 3+ years of relevant experience in aws platform administration.
3. experience working and understanding aws monitoring tools and dashboards.
4. experience supporting systems by optimizing performance, resolving production problems, and providing timely follow-up on reported problems.
5. experience with root cause and troubleshooting concepts.
6. experience with scripting.
7. experience providing consultancy related to aws services.
8. experience designing and implementing aws solutions based on customer requirements.
job qualifications
bachelor’s degree in computer science or a related field.
aws solutions architect certification.
professional skills
* excellent verbal and written communication.
* experience working with multicultural teams and customers.
* self-motivated and disciplined.
* excellent meeting facilitation skills, including teleconference and web conference.
* ability to make decisions and resolve incidents.
* ability to explain technical concepts to management, team members, and customers.
* proficient in microsoft office product suite.
what we offer
each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company. Several activities are often organized throughout the year, such as weekly sports sessions, team-building events, monthly drinks, and much more.
healthcare, dental, life insurance, savings fund, christmas bonus, grocery bonus, annual bonus.
save on commute
paid office parking.
sport activity
join your colleagues in various sport activities in the area.
discount programs
medical-related discounts.
in the heart of puebla, with views of popocatepetl volcano, restaurants, and amenities close by.
ptos
vacation, sick, holiday, and paid leave.
sponsored events
eat & drink
enjoy a kitchen stocked with coffee and snacks at low charge.
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