Descripción y detalle de las actividades
purpose and scope: this position will be responsible for processing customer return authorizations, shipping replacement product, and following-up to ensure that product is received back to fresenius medical care in a timely manner.
this position will also assist with asset reporting for internal and external stakeholders.
principal duties and responsibilities: - process return authorizations in erp system for equipment and disposables products as requested by customers, technical support, clinical specialists, customer service, and other sources.
- process customer orders for replacement equipment and disposables products as requested.
- update crm system with serial #'s for swapped equipment.
- respond to inquiries from patients, nurses, internal and field sales organizations.
- create ad hoc asset reports.
- coordinate with third-party carriers the swap-out of equipment at patient homes.
- issue pick-up instructions to appropriate carriers as required based on type of return/swap.
- follow-up on all outstanding returns to ensure the timely return to fresenius medical care.
- research customer assets pin history.
- maintain return reports/statistics and publish to management on a regular basis.
- other duties as assigned.
experiência y requisitos
*número de vacantes* 1
*área* almacén
*contrato* permanente
*modalidad* presencial
*turno* diurno
*jornada* tiempo completo
*estudios* carrera tecnica
*sexo* indistinto
*disponibilidad p. viajar* no