.the senior network engineer will be responsible for leading the troubleshooting, development and implementation of network primarily on cisco technologies with additional load balancer, wireless services.
this person will be in charge of managing all aspects of the network environment.
*responsibilities include*:- primary responsibility will be working on proactive-reactive incident/sr/changes/sip related to network and network security technologies (switching/routing/firewall/lb/cloud)- need to be subject matter expert for handling any p1/p2 incidents, critical changes.- documenting knowledge articles for critical incident/change- will be accountable for meeting the delivery targets set by management- responsible for ensuring that delivery is within and better than prescribed sla levels and help establish processes for continuous service improvement.- resolve incidents/problems/changes according to established procedures- work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with mínimal production impact- manage 24x7 monitoring of network availability, performance and initial triage of related incidents.- gather metrics via monitoring, identify trends, and provide reports indicating levels of process compliance- capture events through monitoring tools and processes; coordinate event response across all network technology solutions and environments.
ensure proper issue escalation and effective incident resolution.- work on service improvement activities and completing it within the target dates.- providing automation solution to benefit network operations team.create policies and procedures related to networking environment.
*essential requirements*- a minimum of a bachelor's degree is required, ms or mba preferred.- 8 to 10 years' experience performing various tasks in network operations center & hands-on enterprise network troubleshooting.- atleast 5+ years' experience of working in global noc environment.
*skills *- *primary*- strong knowledge on checkpoint, cisco asa, zone based firewall, firepower, cisco ise- knowledge in switching technologies - cisco 9300/9500, stackwise-virtual, nexus - 9k,7k, 5k, 2k,vpc, fex, cisco vss- strong knowledge in routing & wan technologies: handling cisco isr/asr routers, troubleshooting cisco sd-wan (viptela), implementing routing protocols including bgp, ospf, eigrp etc- wireless: cisco wlc, cisco prime, ruckus- proxy: knowledge on zscaler proxy, pac file changes, building/setting up private proxy nodes.
troubleshooting zscaler zpa etc*desirable requirements*- good knowledge of release management, incident management and problem management processes.- experience working in globally distributed team- experience in handling the critical incidents, providing solution amidst pressure situation.- knowledge in ticketing system like remedy, snow- ccnp(r/s or security) certification required