*about the role*:
we are looking for a motivated and experienced *sales and customer service manager* to lead our team of sales and customer service representatives in the healthcare and medical tourism industry.
you will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture.
*key responsibilities*:
- *team management*: lead, coach, and develop a remote team of sales and customer service representatives.
- *lead management*: assign and monitor sales leads, ensuring prompt follow-up and conversion.
- *performance oversight*: set and manage sales and service goals, providing feedback and support to meet targets.
- *sales strategy*: develop and implement sales strategies to grow the business in the medical tourism sector.
- *customer service*: handle escalations and ensure the highest level of customer satisfaction.
- *pipeline management*: oversee the sales pipeline and ensure a steady flow of leads and closed deals.
- *crm management*: ensure all interactions and sales activities are recorded accurately in the crm.
- *product expertise*: stay up to date on healthcare and medical tourism offerings and ensure the team is well-informed.
*qualifications*:
- *experience*: proven experience managing sales and customer service teams.
- *skills*: excellent leadership, communication, and sales skills, with crm proficiency.
- *customer focus*: strong commitment to customer service excellence.
- *remote management*: comfortable managing and motivating a remote team.
*what we offer*:
- competitive salary with performance-based increases.
- uncapped commission structure.
- paid time off for a healthy work-life balance.
- team and annual performance bonuses.
- opportunities for career growth in the healthcare industry.
application question(s):
- how many years of leadership experience do you have in sales and customer service roles?
- have you managed outbound b2c sales teams before?
- do you have experience working remotely or in a virtual team environment?
- do you have experience in call centers, healthcare, saas, or the bpo industry?
*language*:
- english (required)