*paystand*
paystand is a hungry, fast-growing, series-c startup with three locations!
nestled in the beautiful santa cruz mountains, just south of silicon valley is where we started.
we have our offices in amazing and historic guadalajara mexico and salt lake city with the dramatic backdrops of the mountains of utah.
our mission is to unlock capital efficiency for enterprise businesses through our transformative "payments as a service" platform.
our smart billing and payment network uses revolutionary internet, blockchain, and fintech services to digitize receivables, automate processing, reduce time-to-cash, lower transaction costs, and produce new revenue for our clients.
paystand is venture-backed, having been consistently recognized as one of the top innovators in fintech, and fastest growing companies in the world.
*role at a glance*
*responsibilities*
- own the success and health of your assigned clients by developing strategies aimed to increase engagement and revenue while mitigating churn
- become a trusted advisor; develop consultative relationships with assigned territory of customers by delivering value, sharing best practices and acting as the voice of customer internally
- drive product adoption and usage of the paystand platform throughout the customer journey
- achieve quarterly expansion and upsell targets and renewal forecast
- identify upsell and cross sell opportunities through customer interactions, and develop a specific strategy to align with customer business objectives
- negotiate win-win outcomes for customer and paystand
- collaborate with multidisciplinary teams to provide your accounts with a flawless experience regardless of their needs
- develop an exhaustive understanding of the paystand platform and how that ties into customer a/r strategies
- this is an individual contributor position
*qualifications*
- 2-4 years of prior experience in customer success or account management, preferably in a saas environment
- strong customer success skills and demonstrated ability to to work through difficult conversations, with the goal of preserving relationships
- growth mindset, proactive, and a bias for action
- excellent communication, listening, facilitation, and negotiation skills
- strong data analysis, organizational, and prioritization skills
- comfortable building decks and presenting to high-level executives
- demonstrated ability to learn and teach new skills quickly.
- thrives in a fast-paced environment and can adjust priorities on-the-fly
- sfdc/hubspot literacy and proficiency
- willing to travel
- previous experience in a fast-paced customer-facing position, preferably technical customer support with a saas solution
- *big plus*:
- working knowledge of netsuite, sage, magento, woocommerce, and xero
- experience working in finance or accounts receivable
*perks*
- salary + competitive equity in a high growth-stage startup
- mayor medical health insurance
- food vouchers
- savings fund
- stock options
- flexible and generous pto (vacations)
- opportunity for advancement & growth in a rapidly expanding team
- mentorship, learning & education programs
- smart, motivated team that likes to have fun
- mission-driven culture, where your work matters
*availability*:
- bay area/scotts valley, ca.
salt lake city area, ut.
guadalajara, mx.
(this is not a remote position)*no recruiters please*
only english resumes will be considered.