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*job description: senior manager, admin center of excellence*overview*:*responsibilities*:*team building and leadership*:- recruit, hire, and onboard top talent for the admin center of excellence team.- foster a collaborative and inclusive team culture that promotes innovation, accountability, and continuous improvement.- provide coaching, mentoring, and professional development opportunities to team members.- set clear performance expectations, monitor progress, and provide regular feedback to ensure high-performance outcomes.
*standard operating procedures (sops) and process development*:- design, develop, and implement standardized administrative processes and procedures across the organization.- establish best practices, templates, and guidelines to streamline operations and ensure consistency and efficiency.- continuously evaluate and optimize existing processes to drive productivity gains and enhance service quality.
*strategy and execution*:- execute the strategic vision for the admin center of excellence, aligning it with organizational goals and objectives.- collaborate with cross-functional teams to identify areas for improvement and drive operational excellence initiatives.- monitor key performance indicators (kpis) and metrics to assess the effectiveness and efficiency of administrative operations.- identify risks and opportunities, propose solutions, and lead the implementation of strategic initiatives.
*budget management*:- develop and manage the budget for the admin center of excellence, ensuring optimal allocation of resources.- monitor expenditures, track financial performance, and implement cost-saving measures without compromising quality or service levels.- prepare financial reports, forecasts, and recommendations to support decision-making processes.
*communication and influencing*:- effectively communicate the strategic vision, goals, and progress of the admin center of excellence to executive stakeholders.- deliver persuasive and impactful executive presentations, demonstrating the value and impact of the team's initiatives.- collaborate with internal stakeholders to build partnerships, leverage resources, and influence decision-making processes.
*qualifications and skills*:- bachelor's degree in business administration, management, or a related field.
a master's degree is a plus.- proven experience in building and leading high-performance teams in an administrative or operational function.- strong knowledge and experience in developing and implementing standard operating procedures and process improvement methodologies.- demonstrated ability to manage budgets and financial resources effectively.- excellent strategic thinking and execution skills, with a track record of successfully driving organizational change and transformation.- exceptional communication skills, both written and verbal, with the ability to deliver compelling executive presentations