Scope
as a wine director play a pivotal role in creating an outstanding wine experience for our guests. Responsible for ensuring an excellent variety of wines, establishing and nurturing strong relationships with suppliers, and providing top-notch training to our staff.
Duties and responsibilities
administration
- maintain the menu of the cava updated with prices.
- metting and controlling suppliers a long side with purchasing team.
- manage wine cellar and ensure it’s fully-stocked.
Guest satisfaction
- ensures the delivery of brand always promises and provides exceptional guest service.
- provides excellent service to all guests.
- handles guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- maintains positive guest and colleague interactions with good working relationships.
- greets visitors, ascertains nature of business, and directs visitors to appropriate associate.
Finance
- wine cost control.
- ensure proper wine inventories
- wine purchasing monthly.
- setting price alongside with cost controller.
Operations
- controlling stock of the main cava as the cava for the venues.
- analysis of the new wine offering
- meet the wine reps and propose new wines according with our target markets trends
- recommend food and wine pairings.
- advise guests on wines based on their personal tastes and food choices.
- training and education of wine to restaurants, bars and butler associates.
- ensure to spot and training potential interested associates to be virtual sommelier, in each restaurant
- ensure to spot and training front waiters and order takers to became junior sommeliers and help pushing the wine sales.
Oversees the junior sommeliers.