The main objective of the *_material customer service_* is to provide customer support to a set list of customer accounts.
has three main focus areas:- maintenance and understanding of customer demands- managing customer shipments- managing communication around areas that impact demand and/or shipments*your responsibilities*:- daily maintenance of demand forecasts and purchase orders into bpcs, ensuring adherence to order acceptance policies- analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally- managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers- working with production, shipping, materials and other departments to respond to customer inquiries or issues in a timely manner- developing inventory, production and delivery plans for the customer- serving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectations- assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch- anticipating customers' needs in order to ensure maximum customer satisfaction- ensures ownership and business continuity for account coverage*qualifications, knowledge and skills*:- bachelor's degree is preferred- excellent written and spoken communication skills in spanish- detail oriented with the ability to multi-task and set priorities- strong desire and ability to serve customers and solve problems- must be able to work well independently and escalate appropriately- strong analytical skills including use of excel, including pivot tables, waterfall analysis- strong knowledge of customer facing eci processes*salary*: $1.00 - $2.00 per month*education*:- bachelor's (required)*experience*:- customer service: 3 years (required)- supply chain: 3 years (required)*language*:- ingles avanzado (required)