1+ year(s) experience implementing and configuring digital marketing campaigns- solid understanding of and detailed experience with digital marketing- strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users- proven ability to build effective partnerships with business owners and technical partnerskey job responsibilities- manage and work the ticket queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.- support and maintain automated digital marketing solutions using amazons marketing tools.- assist in monitoring data quality and integrity. Execute data migration/cleansing projects.- take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.- collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.mexico city, dif, mex- experience working with large-scale, complex datasets- campaign management experience using cloud technology (e.g. Salesforce marketing cloud, marketo, eloqua, pardot) or on-premise technology (e.g., ibm, teradata, adobe).- experience managing and triaging user submitted issues via ticketing system(s)- experience with html, css, javascript- basic excel skills