*objetivo del puesto*:
desarrollo de un equipo fuerte encargado de la atención al cliente regional y global encargandose de el seguimiento de los procesos de principio a fin de todo lo relacionado a la entrega en tiempo y forma de servicios a nuestros clientes.
*descripción de la empresa*:
importante empresa transnacional
*funciones y retos de la posición*:
*kerry global business services (gbs) is an integral enabler of kerry’s vision to be our customer’s most valued partner, creating a world of sustainable nutrition.*
*there are five key elements of our success*:
- we are a key enabler for kerry’s vision - we enable the business, by making it easier for everyone to deliver, to allow a focus on commercial excellence
- we purposefully manage and develop talent - we attract and nurture talent to deliver innovative, digital business solutions and services
- we are anchored in our operating model - through our scalable platform, we support kerry’s strategic growth objectives
- we win together as true partners - we unlock value by providing best-in-class solutions and services across all of kerry
*join the team as gbs customer care support team lead,* *contribute to the achievement of the following challenges*:
- represent gbs customer experience services at regional/ functional governance forums to review process performance, issues and projects to improve services and enhance value.
- build a skilled team of specialists to drive the successful delivery and stabilization of customer experience services at our new centre.
- lead diverse teams to deliver superior performance and meet service partnership agreements (spa).
- drive the simplification, standardization and continuous excellence of defined customer experience services processes.
- enhance transparency and consistency of service delivery. Leverage technology to optimize the end-to-end service while managing risk through strong controls.
- partner with various regional customer experience services leaders to ensure integration with and alignment to the global customer experience services vision and strategy.
- manage headcount, budget and long-term projections
- ensure timely resolution of issues and manage regional escalations
- partner with global functional services leads who oversee the service delivery process, risk and controls
- provide clear direction and local leadership to various delivery teams
- manage talent to create empowered and engaged teams
*functional competencies*:
- 10+ years experience in customer care
- great change enabler
- wide shared service center experience
- team management experience
- experience managing customers and teams remotely
*language requirements*
- fluent english
- desirable portuguese
*qualifications and skills*
- lean certification (desirable)
- supervising and management skills
- flexible and adaptable
- strong flexible leadership
*we look forward to your request!*
*oferta*:
*prestaciones y beneficios*:
- superiores
*experiência deseable*:
10 años o mas de experiência en modelo de servicios compartidos nível avanzado de inglés experiência en experiência, atención y servicio al cliente excelente habilidad para manejar negociaciones internacionales de manera remota
*características de la vacante*:
*industria / sector*:
servicios a la industria
*área / departamento*:
servicio al cliente
*ubicación*:
querétaro, querétaro
*horarios / turnos*:
de lunes a viernes 8:00 a 6:00 pm.
*disponibilidad para viajar*:
deseable
*inglés requerido*:
avanzado
*otro idioma requerido*:
portugués (deseable)
*id de la vacante*:
2259
*responsable de la vacante*:
aplicar ahora
*gbs customer experience services lead*:
*un momento...*:
nombre:
apellidos:
lugar de residencia:
correo electrónico:
celular:
salario deseado:
suba su curriculum:
seleccionar archivo
código de verificación:
aplicar