Description
:
• provide excellent customer service for their orders, compliance with the delivery time and quantity specified by them.
• receive, enter and track all purchase orders sent by clients in oracle until the day of delivery.
• request transportation for delivery of finished product to different clients.
• make the load schedule per day for warehouse
• constant communication with the client and their distribution centers.
• be the communication link between the client and different areas of the plant to better satisfy their needs.
• follow up on customer complaints and returns until they are closed satisfactorily by the customer. • prevent in advance any situation that may affect the client in conjunction with planning.
• optimize transportation, reduce costs, organize delivery appointments, etc.
• support sales manager with information related to deliveries, costs or meetings and conferences related to the client.
• receive the samples and the request from quality and coordinate the preparation of samples for shipment to the client.
• carry out satisfaction surveys of the service, product, deliveries periodically to customers.
• coordination with the different areas to ensure the delivery of those products or services
• carry out activities and seek to give the extra for a great customer experience.