*_ responsibilities: _*- applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity.
resolves technical issues of moderate complexity within a given technical area.
partners with members of a given team or other it teams as appropriate.
identifies potential escalations and proactively alerts management.- provides solutions to prevent problems from occurring in area of responsibility including patch management.
reviews, implements and verifies changes/solutions of medium complexity and risk.
ensures configuration management database entries are complete and accurate.
*_ education and experience required: _*- bachelor's degree in management information systems, computer science or equivalent experience and 0 to 2 years of related experience.
*_ knowledge and skills: _*- basic skills in scripting and/or programming language.
knowledge and experience with information technology infrastructure library (itil) reference model.- strong initiative, problem solving, priority setting, and collaboration skills.
good organizational and analytical skills.
exhibits a high level of initiative and integrity.
possess creative ability, credibility and self confidence.