Job description
1. provide operational and technical assistance to end-users on dispensers and passport point of sale and other gilbarco related products and services.
2. open, manage and dispatch authorized service contractors.
3. manage, monitor and resolve tasks and alarms on a daily basis.
4. manage and resolve emails from major oil companies (moc) and independent customers.
5. maintain department guidelines regarding average handle time and productivity
6. maintain department guidelines regarding call quality and call audit process
7. continuously increase product knowledge through on-the-job training and self-study
8. 2-year technical degree (preferred) or equivalent skill set
9. proficient in operating a pc and related business software
10. call center experience (preferred)
11. good customer service skills
12. proficient in microsoft office programs
13. networking knowledge / experience (preferred)
14. provide operational and technical assistance to end-users on dispensers and passport pos and other gilbarco related products and services.
15. open, manage and dispatch authorized service contractors.
16. manage, monitor and resolve tasks and alarms on a daily basis examples include: spot activationsbundle activationspassword resetsremote key loadsdeployment questionssr status questionsesr status questionsfollow up alarmsspecial project requestscookie requests
17. manage and resolve emails from major oil companies (moc) and independent customers.
18. maintain department guidelines in regards to average handle time and productivity
19. maintain department guidelines in regards to call quality and call audit process
20. continuously increase product knowledge through on the job training and self stud