*description*:
gordian staffing, a new way of hr
founded in 2019, gordian staffing helps small and medium-sized enterprises in the united states and canada with specialized services and provides high-quality people solutions.
our headquarter is in omaha, nebraska.
abroad we have offices in guadalajara and mexico city.
get to know our customer:
the company is only focused on association management services; they provide services with the highest quality standards in order to protect the important value of those homeowner associations.
we are looking for a maintenance coordinator to support the following activities:
- process work orders as received by confirming receipt to the homeowner and assigning the appropriate vendor.
- maintain good rapport with property owners, promptly responding to work orders and providing updated timelines as projects are scheduled.
- adhere to the corporate service inquiry procedure for logging calls.
- draft correspondence as directed to both owners and vendors.
send qa correspondence to owners and record responses.
- forward all maintenance issues/requests to the appropriate staff or vendor via the crm work order program.
- respond to homeowners submitting maintenance requests through the website.
- follow up with vendors to confirm the scheduling of appointments with owners to ensure maintenance requests are promptly addressed.
- work with vendors to receive set-up documents (w9 and insurance cert) and send appropriate insurance renewals as required.
*phone volume*: low to intermediate (around 30% of the time)
*work schedule*
daylight saving: 7:00 to 16:00 cst mex.
regular schedule: 8:00 to 17:00 cst mex
*_this role is remote, and we only hire in mexico for this position._*
*we offer*
- competitive salary (according to experience)
- law benefits
- remote work
- work stability
- computer equipment
- major medical insurance
- christmas bonus of 30 days (aguinaldo)
after the 3-month probation contract, we add the following
- minor medical insurance (clinic may vary according to your city)
- food vouchers (10% of the gross salary)
- restaurant tickets ($2,000 pesos)
- saving fund (8% of the gross salary)
*requirements*:
- *must: advanced english* (strong communication skills: writing and speaking)
- 1 to 2 years of experience in a similar role
- strong administrative skills
- feel comfortable on the phone to solve customer inquiries.
- tech savvy (juggling with different platforms)
- experience in hoa is a plus.