As a boutique sales manager, you will play a key role in the boutique's success by ensuring an exceptional client experience through meticulous planning, effective follow-up, and strong leadership. The sales manager is dedicated to unlocking the potential of each team member, fostering individual growth, and driving the overall success of the business. As a true ambassador of chanel style and brand image, the sales manager upholds its status as the ultimate benchmark in luxury.
key responsibilities
* managing a team of fashion advisors
* ensure the teams proper understanding and deployment of the house's strategy.
* coach the team to bring it to a high level of style expertise and client experience.
* federate and motivate the team towards the achievement of commercial objectives via regular one-to-one follow-up meetings.
* maximize the potential of the individual, define the priority actions of individual skills development, and monitor them while ensuring regular communication to the deputy manager on this topic.
* managing the team in terms of leadership and in partnership with the boutique director performing performance appraisal, setting, and monitoring individual goals of sales team members.
* conduct and/or organize briefings to the team and animation of morning briefings.
* observing, interacting, and coaching the team on the floor to elevate the staff at the expected level of style and client experience.
* identifying development areas of team members & proposing corresponding action plan, including training programs.
* encouraging team spirit, knowledge sharing and know-how.
driving the business and managing an activity
* in collaboration with boutique director contribute to the development and implementation of the boutique overall business strategy.
* oversee the compliance with boutique procedures and the boutique charter.
* pro-actively propose suggestions for a better client experience and boutique operational efficiency.
* manage and monitor sales of an activity to ensure strong progress towards the goal.
* assist in buying of the collections for the boutique while respecting the budget, the guidelines and the one boutique one story.
* perform quantitative analyses to make recommendations related to business and product strategy.
* set up action plans aimed at developing business and performance of his activity.
* make regular reports to the boutique management.
* ensure the visibility of the product line in collaboration with visual merchandising.
* optimize inventory management and follow sell-through and inventory objectives for his category.
being an ambassador of the brand
* with clients ensure consistent delivery of client experience in line with the brand guidelines and participation in client events.
* always embody the environmental and societal values of the house and acts as an ambassador of the house.
* use chanel brand image as a filter in decision making.
you are energized by:
you are results driven with excellent communication skills and strong leadership capabilities. Your solution-oriented and detail-oriented mindset, and your ability to adapt in an ever-changing environment will be key assets to succeed in this position.
what are we looking for?
leadership and management skills:
* strategic thinker: analytical and systemic, challenge the status quo, communicate the vision to inspire and engage.
* relationships-focused: collaborative, partnering and influencing skills.
* ability to develop and empower people: listening and empathy, feedback and coaching skills, performance management, delegation.
managing business skills:
* strong client experience mindset.
* able to understand and synthesize business and market intelligence.
* problem solving and dispute resolution skills.
* technology savvy and digital trend awareness.
* fluent in english, good written and verbal communications skills.
soft skills:
* posture and communication skills: verbal and written communication, storytelling.
* curious, personal agility, continuous learner.
* self-awareness, self-confidence, and self-control/stress management.
* enthusiasm, energy, and motivation.
* open to diversity and cultural differences.
* appreciation for art, luxury, and beauty.
* trustworthy with integrity/ethics.
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