*join a team recognized for leadership, innovation and diversity*:
provide reliable technical assistance to internal and external customers.
you will provide professional coverage of technical support helpdesk.
you will support focus on accuracy, timely feedback, and customer satisfaction.
you will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
you will build internal relationships to expedite complicated cases.
you will develop broad understanding of customer needs.
you will support the knowledge-sharing mindset, methodology, and tools.
you will help develop technical support processes.
you will ensure proper documenting and recording of all activity and communication.
you will address systemic coordination issues.
*key responsibilities*
facilitate issue identification and analysis
investigate and resolve technical issues
track requests resolution
provide technical training
build relationships with customers
test products & software
develop and share knowledge
*you must have*:
- bachelor's degree / equivalent, or high school diploma with significant relevant experience.
- english advanced
- 2 + years of experience in tech support
- understanding of programming languages / low, medium and high electricity management and wiring
- understanding of industry communication protocols
- proven proactiveness
*we value*:
- french & portuguese
- customer facing experience
- experience in the industry is preferred
- excellent interpersonal and verbal & written communication skills
- strong continuous improvement mindset, strong leadership impact
demonstrated experience with knowledge management & call center management
- good administration skills
- some experience with a variety of the businesses product programming languages
*additional information*:
- *
job id*:req331313
- *
category*:customer experience
- *
location*:av.
salvador nava martinez 3125,san luis potosi,san luis potosi,78260,mexico
- nonexempt