Maintenance coordinator - work from homeclosed job category: business administration
subcategory: administration
sector: administrative and office support activities
workday: full time
telecommuting / remote: professional level: employee
department: administration
descriptiongordian staffing, a new way of hr. We focus on helping small and medium-sized enterprises in the united states to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
our client is a dedicated provider of top-tier hoa management services, specializing in tailored solutions to meet the unique needs of each community.
with a commitment to excellence, they ensure that every aspect of homeowners association (hoa) management is handled with the highest level of professionalism.
activities: answer heavy volume of incoming maintenance callsanswer and address e-mails from homeowners, vendors, community managers, etc.all voice mail messages and emails where the homeowner has requested contact are to be returned the same business dayissue and generate maintenance work orders; determine whether the maintenance issue and request are a homeowner or homeowner association responsibilitychoose the appropriate vendor relating to work that needs to be donefollow up on open items in work order history through due datescontact vendors to see if the applicable work has been scheduled and completed according to the repair or service requestconfer with the community manager to see if the service request has been reviewed and confirmed completed per community manager's property inspectioncontact homeowners to see if work has been completedif not completed, provide the homeowner with information obtained from the vendor and managerassist with any additional needs from homeownersend homeowner letters advising of work order confirmation, completion, pending review, etc.schedule: monday to friday standard time: 10:00 am to 7:00 pm mexico city time.daylight saving: 09:00 am to 6:00 pm mexico city time.we offer: competitive salary (according to prior experience and skill set).remote work and equipment (laptop, monitor, and headset).12 days of vacation at the year mark.25% vacation bonus.30-day aguinaldo.major medical insurance.after the first 3 months: minor medical insurance.food vouchers (10% of monthly gross salary).restaurant tickets (mxn 2,035 per month).savings fund (8% of monthly gross salary).requirements: advance c1 english level1 to 2 years of experience in a similar role and/or hoa experiencestrong writing skills in english (recruiter will provide writing sample)feel comfortable on the phone to solve customer inquiries.tech savvy (experience working with crms)
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