What you'll do:- meet with new accounts in the onboarding process and start an ongoing working relationship- provide "white glove service" to assigned clients- maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issuesassist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments- determining the quickest, most effective ways to answer a client's or customer's questions- effectively direct, coordinate, and follow-up unresolved issues with different departments if needed- monitor account activity such as orders, inventory, shipping, and morewhat you'll need:- experience in the customer service field- ability to learn software systems- strong empathy for merchants and a passion for revenue and growth- strong attention to detail and high-level organizational skills are a must- demonstrate excellent verbal and written communication skills- the ability to take initiative and use critical thinking to solve problems- experience working with warehouses, ecommerce, or logistics is a plus.schedule monday - friday from 7am-5pm.