.tambourine is one of the fastest-growing hospitality & tourism marketing firms.
combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.we are seeking a bilingual account manager to join our team in cancun (zona hotelera) for our business unit reserv (booking engine).
our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.this is an on-site position at our cancun office.this role is pivotal in building strong relationships with hotels, proactively addressing their needs, and identifying opportunities to increase revenue production, upsell, and cross-sell.
by maintaining open lines of communication and ensuring clients fully leverage the company's products and services, the candidate will contribute directly to revenue growth and client satisfaction.responsibilitiesrevenue growth: identify opportunities for upselling and cross-selling additional services or products, contributing to overall revenue growth from existing clients.client retention: proactively nurture and manage client relationships, ensuring high levels of satisfaction, engagement, and retention.
anticipate potential challenges and provide solutions to foster long-term loyalty and minimize churn.client communication: continuously enhance communication strategies, ensuring clients are well-informed, supported, and engaged with the company's offerings.client onboarding: oversee a seamless onboarding process for new clients, ensuring a strong foundation for success and long-term relationships.client training: design and deliver comprehensive training programs to educate clients on the effective use of products and services, maximizing their value.account reviews: conduct regular account reviews to assess performance, address concerns, and identify opportunities for additional value creation and product utilization.problem resolution: serve as the primary point of contact for client escalations, ensuring prompt and effective resolution of issues by collaborating with internal teams.customer relationship development: act as the key liaison for hotels after the sale, building strong, trusting relationships by understanding each hotel's specific needs and goals.product usage optimization: analyze how hotels are using products, offering suggestions to improve efficiency, ensure full utilization of features, and maximize benefits.retention and renewal management: proactively manage contract renewals, working to reduce churn and ensure client satisfaction by addressing concerns before they escalate.customer feedback: collect and analyze customer feedback, sharing insights with product and development teams to influence product improvements and future features.cross-department collaboration: work closely with sales, support, and technical teams to ensure a seamless and positive experience for hotel clients, facilitating adoption and satisfaction