Date: jan 23, 2025requisition id: 1577100position: business consultant - managerwork experience: business consultant with 10+ years of experience (preferred) can take up opportunities in business transformation engagements across sales, service, marketing & ecommerce functions with a focus on customer experience.responsibilities, skills and expertise:act as a trusted advisor in understanding and analyzing client's business problems/vision, conduct current state assessments with business stakeholders via workshops, questionnaires, interviews, etc., analyze the collected data points/artefacts, and provide meaningful insights/recommendations for future state design.preferred background in business consulting with sound knowledge of key enterprise business processes, customer touchpoints & journey design, design thinking, and stakeholder management.contribute to practice development, thought leadership, and business development activities.domain/function expertise (one or more preferred):sales: b2b/b2c sales strategy, sales planning, lead & funnel management, field & territory management, order management, crm digital channels, operating models design, channel & touchpoint analysis, business case & transformation roadmap.service: customer service strategy, channel strategy (contact center, digital, and self-service), customer experience management, channel & touchpoint analysis, business case & transformation roadmap, analysis of customer feedback and associated kpis.marketing: b2b/b2c digital marketing strategy & roadmap, industry scan & competitor analysis, marketing operating model, marketing automation assessment & strategy, recommendations for technology improvement and investment.ecommerce: ecommerce strategy, research, analytics, business case & transformation roadmap.tech/tools skills: solid hands-on experience in design collaboration tools (mural/miro/ppt/visio) to build and modify cx journey flows, personas, service design flows, process flows, etc.good to have vertical & industry experience in cpg & retail, telecom & media (tmt), advanced manufacturing, healthcare, life science, bfsi, or cx consulting services.engage internal & external stakeholders in workshops to deliver cx & digital transformations.own and lead writing and responding to winning rfp/rfi & proposals addressing customer experience, business consulting, digital transformation, solution design.language proficiency: english and spanish required.#j-18808-ljbffr