*important company has an immediate need for*:*lead technician*qualifications and requirements*:- 4 years of experience in a technical help desk and/or call center position.- bachelor's degree in a technology related field.- excellent proficient business english - both verbal and written skills with the ability to communicate effectively.- experience using internet and digital technical skills including advanced knowledge of html, css, java and javascript.
*activities*:- drive incident escalation and resolution with internal and external teams to deliver the expected level of service for the business.- develop and maintain a functional understanding of the platforms and collaborate with the team and customers to provide top-level support.- provide primary support for product integrations within the 6connex proprietary platforms.- document internal processes and procedures.
*competencies*:- teamwork.- focus on results.- plan and organization.- communication.- judgment.- service attituded.
*considerations*:- competitive salary: 45,000.00 nominal.- full-time position with 100% payroll scheme.- legal benefits.
*workplace*:this is a 100% remote position for residents from any state in mexico.