We are looking for a *customer satisfaction engineer/ quality resident*. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to new products & new processes.
*major job *responsibilities*:
- voice of the customer.
- provide suggestions / solution plan to internal functions for customer problem solving.
- provide technical expertise to customer whenever necessary and ensure the customer is effectively handling aptiv products in their processes.
- work with the team to implement cost reduction initiatives where applicable.
- establish and maintain oral and written communications with the appropriate customer and aptiv contacts / organizations
- track customer complaints (wfcc -formal as well as informal)
- closely follow up on open issue corrective actions (wfcc and informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
- establish and maintain a tracker to monitor quality improvement performance (wfcc and inf)
- understand and follow all relevant enterprise operating system (eos) policies/processes/procedures and provide monthly report feedback to customer
- participate as part of the vehicle assembly plant “quality team” including fostering communication and building strong relationships with customer to improve customer satisfaction level.
- coordinate aptiv in-plant coverage for prototypes, pilots runs, special runs and new model year start-up.
- follow ehs policies where applicable
- coordinate sorts, reworks, and special investigation analysis as needed.
- as an aptiv quality team member, proactively work with other divisional cse's to solve issues and contain problems to protect the customer and aptiv.
*major job qualifications/specific skills*:
*required*:
- bs engineering degree or equivalent stem major
- proficient microsoft office skills
- excellent organization skills
- excellent communication skills
*traits and skills*
- demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
- embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
- people willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
- multifunctional comfortable to follow up several projects at the same time.
- supports and exemplifies aptiv values and commitment to safety, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
*preferred*:
prior wiring harness engineering experience
- ensure compliance with customer specific requirements.
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.