Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
job track description:
* requires formal education and relevant expertise in a professional, sales, or technical area.
* performs technical-based activities.
* contributes to and manages projects.
* uses deductive reasoning to solve problems and make recommendations.
* interfaces with and influences key stakeholders.
* leverages previous knowledge and expertise to achieve results.
* ability to complete work self-guided.
* college or university degree required.
general profile
* requires knowledge and experience in the field.
* uses best practices and business knowledge to improve products and services.
* solves complex problems and takes a new perspective on existing procedures.
* self-starter, requiring minimal guidance.
* acts as a resource for colleagues with less experience.
functional knowledge
* requires conceptual expertise of theories, practices, and procedures.
business expertise
* uses an understanding of key business drivers to accomplish own work.
impact
* impacts a range of customer, operational, project or service activities within teams.
* works within broad guidelines and policies.
leadership
* no supervisory responsibilities.
* provides informal guidance to new team members.
problem solving
* solves problems based on technical experience and judgment.
interpersonal skills
* exchanges complex information and ideas effectively.
responsibility statements
* develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.
* administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.
* communicates directive guidelines for the wfm schedulers to ensure schedules cover demand forecast while accounting for known constraints, planned events/holidays and business objectives.
* reviews performance, productivity, utilization, and occupancy to uncover trends and improve forecasting and capacity management.
* develops the program hiring strategy along with wfm business partner and operational leaders.
* coordinates with recruiting and/or operations leadership on the timing and quantity of new hire requisitions.
* performs other duties as assigned.
* complies with all policies and standards.