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*req id*: 239887we are currently seeking a network support advisor to join our team in guadalajara, jalisco (mx-jal), mexico (mx).
*requirements*:- this environment include, but not limited to: velo cloud, cisco router, nexus switches, cisco wireless, cisco aci and sd-wan.- knowledge of routing and switching design, wireless design configuration, implementation and support- understanding of routing and switching protocols including but not limited to; bgp, ospf, hsrp, spanning tree.- overall understanding of cisco products- looking to have strong knowledge of velo cloud(hands-on) and wireless- firewall /vpn - configuring access rules, configuring site-to-site and remote vpn's. troubleshooting- must be proficient with network monitoring tools like entuty/solarwinds etc and experience in any opensource tools a plus.- cloud experience is highly desirable experience with network troubleshooting and resolution of very complex routing problems.- participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components.- teaming with project managers, cross-functional technology and business teams to ensure successful projects.- owning and documenting escalated support tickets and service requests through resolution via servicenow/remedy.- adaptive, communication, presentation and leadership skills- full understanding of wan/lan internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept- skills and knowledge and adherence to itil & change management processes- excellent communication skills, both written and oral- strong customer service skills; interfaces with customers, end users, partners and associates- willing to work in 24x7 environment.basic required qualifications:- 8+ years of experience on managing lan & wan infrastructures- 8+ years' experience on routing & switching, riverbed & wireless- vendor experience to include - velo cloud, cisco, riverbed- ccie / ccnp certification must, any other certification will be a plus.highly preferred skills:- preferred knowledge of velo cloud (hands-on) and wireless- adaptive, communication, presentation, and leadership skills- project experience for sdn infra & networking- degree: bachelors in computer science or equivalent work experience- working in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.- ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work- intuitive individual with an ability to manage change and proven time management.- proven interpersonal skills while contributing to team effort by accomplishing related results as needed