.the responsibilities include assisting in the overseeing of the entire operations including, rooms aamp; b divisions.the directorof operations is responsibr overseeing and directiont desk operations, housekeeping, guest services, banquets, restaurants, in-room dining, lounges, stewarding, and any othod or beverage related areas operated by hyatt. The director of operations is responsible to maximizes revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports, oplios, deposit ledgers & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts operations meetings, including monthnancial review with subordinate managers & senior hotei directors. Prepares revenue & occupanrecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.duties include:responsibr short and long term planning and the management of the operations in tont and back of the housedevelop and recommend the budget, marketing plans and objectives and manages within those approved plansparticipate in total hotei managementimportante empresa supervising all operational departmentsability to assimilate operational statistics quickly and see how they can be used to enhance position of propertyimplement and execute a successful upsell programparticipate in mod programimplement and maintain sales/marketing programs includiamp; b programming and experiencesdirect and oversee development of employeeshire, train, empower, coach and counsel, performance and salary reviewsdirect the implementation of the payroll, reportrecasts, inventory and budgr operationscoordinate operations with other hotei departments to ensure efficient guest serviceresolve customer complaints as appropriate tomaintain a high level of customer satisfaction and. Respond to online reviews, hysat surveys and aedback across all platforms.implement procedures to increase guest and associate satisfactionexercise contrr bood and beverage.maintain budgetod cost and beverage cost.exercise control in regards to guest room cleanliness and everything in working order.implement strategies to enhance guest and colleague experiences to drive customer service scores.utilize heat map and guest preference tools to identify opportunities and document measured kpis