The customer service subject matter expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. As well creating the right environment and mind-set for the rest of the customer service team.
excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs as training will be required from the sme to the rest of the team.
*key responsibilities*
- work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery, and billing.
- clear concise communications with local office support & operations.
work within guidelines of global policies and processes, utilization of a coe and local office support model to maximize productivity.
- to be a champion for continuous improvement through the ongoing review of processes and controls to deliver best in class customer service and order management fulfilment.
- order processing & order management for latam.
- follow & comply with customer experience policies.
- develop and maintain effective working relationships on a regional scale with internal customers, pmt business, leaders, logistics and isc personnel.
- own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling.
*you must have*
- english fluent is mandatory.
- ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures.
- ability to interact with a wide variety of customers in various countries.
- demonstrates an ability to understand customer requirements and priorities to make the right business decisions' skills.
- oral & written communication at all levels.
- sound judgment, problem solving & appropriate decisiveness.
- can effectively and confidently present to small groups within the team.
*we value*
- understands how different functions within his/her own organization interrelate to each other.
- understands and is familiar with the honeywell values.
- understands the importance of health and safety in the workplace.
- good knowledge of erp a plus.
*additional information*:
- * job id*:hrd232372
- * category*:customer experience
- * location*:av. Santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,01210,mexico
- nonexempt