.with the right backing, people and businesses have the power to progress in incredible ways. When you join team amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.at american express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.join team amex and let's lead the way together.the objective of the global services group (gsg) control management governance team is to establish the operational risk and controls strategy for gsg, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise operational risk management programs and reporting.gsg is looking for an analyst of governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.how will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.the analyst, gsg governance will:assist in specific areas of execution plans for operational risk management within the business unit (bu), including bu specific guidelines, project plans, etc.track certain issues with kri limits and risk appetite for gsg to ensure operational risks are managed within agreed thresholds.support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the bu.assist in the development of portions of bu-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the operational risk management programs.help facilitate the understanding and use of the risk governance framework basics across bus through regular communication.support the day-to-day internal and external exam management process, working with the enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence).assist to aggregate basic level reporting, approvals/exceptions and support 'change-the-function' activities for the bu