Position summary the housekeeping administrativeassistant is responsible for supporting, managing and maintainingall clerical and administrative functions for the housekeeping andlaundry division.
this position is a key position within thehousekeeping organization.
this person demonstrates excellentattention to detail with a strong sense of urgency as to thetimeliness of the completion of their responsibilities.
he/she isan excellent communicator and maintains strong working relationswith all members of the housekeeping team as well as with alllevels of management throughout the ship.
this position will haveaccess to information that may be considered confidential and isexpected to maintain a high level of discretion.
essential dutiesand responsibilities royal caribbean international expects eachshipboard management team member to relentlessly exemplify theprinciples of the anchored in excellence credo to all team members.in addition, all duties and responsibilities are to be performed inaccordance with royal caribbean international's the royal way, sqmstandards, usph guidelines, environmental, and safety policies.
1.in accordance with royal caribbean international's philosophy ofanchored in excellence, each employee conducts oneself in aprofessional and courteous manner at all times.
this applies tophysical and verbal interactions with guests or fellow shipboardemployees and/or in the presence of guest contact and crew areas.2.
the housekeeping administrative assistant supports and reportsto the executive housekeeper.
this position oversees all clericaland administrative functions for the housekeeping division.
thisincludes and is not limited to the managing and maintaining ofreports, performance measuring tools, reporting logs, inventorylogs, internal communications, requisitioning functions, auditresults management, inspection data entry, time and attendancefunctions and other aspects of crew management and support.
3.
thisposition will oversee the managing and maintaining various reportsthat are required to support the housekeeping and laundryoperation.
these reports may include and is not limited toinspection reports, time and attendance reports, general crewreports, bed bug reports, trend reports, condition reports,compliancy reports and overall operational reports.
4.
theadministrative assistant will manage and maintain various logs.
thelogs may include and is not limited to guest resolution logs, donot disturb logs and various operational logs required to supportthe housekeeping operation.
5.
various schedules will be managedand maintained which may include but is not limited to trainingschedules, work schedules, inspection schedules and other schedulesrequired to support the housekeeping and laundry operation.
6.
theadministrative assistant will have a role in the managing andpreparation of the appraisal process.
this will include and is notlimited to the scheduling of performance appraisals, as well as thedocumenting of the process as required by company policy.
7.
thisposition will manage and maintain various programs which mayinclude and is not limited to the gift and gear program and revenuereporting for the laundry, floral cart, mini-bar and tuxedoprograms as well as various other programs.
8.
other duties willinclude and are not limited to managing the performance managementtool.
this will entail data entry, reporting, communicatingresults, and maintaining the data integrity of the tool.additionally the notice board must be kept updated as results areprinted.
9.
this position will ensure the housekeeping office isproperly tidy, organized and sanitized in conjunction with the backof house sra scheduled.
additionally ensures that all officesupplies are fully stocked and prepares crunch time requisitions asrequired.
10.
this position will fully manage the random trackingtool as part of the inspection process with a high degree ofaccuracy and confidentiality on a daily basis.
11.
this positionwill fully manage the gratuity workbook with a high degree ofaccuracy on a per voyage basis to ensure all housekeeping employeesand support team employees receive the required gratuities and/orsupplemental pay.
additionally must be fully competentunderstanding the payroll process, the payroll breakdown and beable to provide explanation as required to any employee.
12.
thisposition will fully manage all supplemental pay administrativetasks with a high level of accuracy and confidentially and ensuredeadlines are met on a per voyage basis, signatures received, filescopied and filed appropriately.
this includes gifts and gear, backof house and mini bar supplemental in conjunction with theassistant executive housekeeper.
13.
this position will be fullyversed on the gratuity appeal process and support the executivehousekeeper with the administration piece and provide informationas required to any employee.
14.
this position will fully managethe e1 assignment management and print out on a per voyage basis oras required to ensure compliance with hr processes.
15.
thisposition will fully manage the pool towel management system on thelast night of the cruise and will handle guest disputes inconjunction with guest services on the last day of the cruise.
16.this position will ensure that time and attendance database isupdated daily and regularly audit and update the executivehousekeeper.
17.
this position will ensure that the housekeepingnotice board is kept updated at all times and that allinformation's on training's, voyage information and other pertinentinformation is communicated to the housekeeping management andcrewmembers as required.
18.
this position must have meticulousfiling skills to keep employee personnel files private along withall other documents that require filing in a timely and organizedmanner.
19.
this position is the gatekeeper of the housekeepingoffice and must provide personalized service in person and viatelephone with any guest or crew member at all times.
20.additional duties include the managing of various crew relatedprograms and processes which may include and is limited to the timeand attendance functions, sign-on / sign off orientation, uniformrequisitioning, boat drill excuse lists and the hotelfamiliarization and verification process.
21.
the administrativeassistant will maintains a safe, secure, and healthy environment byenforcing organizational standards, procedures, and legalregulations and promoting workplace safety.
attends mandatory crewand guest safety drills, training activities, courses and all otherwork related activities as required.
22.
performs related duties asrequired.
this position description in no way states or impliesthat these are the only duties to be performed by the shipboardemployee occupying this position.
shipboard employees will berequired to perform any other job related duties assigned by theirsupervisor or management.
hiring requirements: · specific knowledgeof principles and processes for providing exceptional customer andpersonal service including needs assessment, problem resolution,demonstrated strong attention to detail and achievement of qualityservice standards · skill set needs to include proficiency in thedifferent onboard systems this must include encore, guest log, etc.· the ability to create various analyses', reporting and dataentry.
· ability to communicate diplomatically with supervisors,crew members and other divisions to resolve problems and negotiateamicable resolution to challenges · ability to work positively andcooperatively in a diverse team environment to meet overallestablished time frames for the housekeeping division operation ·should harbor a flexible outlook towards placement throughout thefleet, considering changing fleet-wide operational business needs ·working knowledge of cleaning procedures and equipment, chemicalhandling, linen par levels, public health standards, computers,internet access, and the ability to navigate within a variety ofsoftware packages (e.g.
ms office) and office equipment ·completion of high school or equivalent required languagerequirements good knowledge of the english language is required.ability to speak additional languages such as spanish,preferred.