Digital solutions business systems analyst - level 7job posting titleassociate, ppm systems & businesssummary of positionkey responsibilities- triage user support requests (servicenow), providing level 1 business support and troubleshooting for existing implementations, while elevating and tracking more complex issue as needed.
track kpis to meet established service standards.additional-- participate in demand management processes to document requirements for system enhancements and modifications.- qualifications- bachelor's degree in technical or science field.- excellent communication skills, both verbal and written, with the ability to work effectively in a collaborative team environment.- ability to successfully work with personnel from multiple countries and time zones.- experience with javascript is a plus.if you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.attention: current alcon employee/contingent workerfind jobs for employeesfind jobs for contingent workeralcon is an equal opportunity employer and takes pride in maintaining a diverse environment.
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