We help the world run better
at sap, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
please upload your resume in english - only resumes in english will be assessed.
this is a hybrid position ( requiring 3 days a week in the office) and is open to applicants currently based in either mexico city or monterrey, mx.
purpose and objectives
enterprise cloud services delivery (ecs) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business-critical sap systems and applications embedded in an international delivery approach. We are responsible for building and operating the external customer systems for ecs delivery.
as part of the ecs operations team, the global database team is responsible for all databases. In addition to project delivery and day-to-day administration, we are part of strategic pilot projects for new technologies as a reference for other customers.
for our delivery centers in monterrey or mexico city, we are looking for an it technology consultant as a database administrator with a strong technical background for supporting critical projects and administration in the enterprise cloud services delivery environment.
work experience:
* solid experience in operations support in a global team
* experience in sla upkeep and customer satisfaction initiatives
database specific required skills:
* experience in different database concepts, preferably hana or ase
* sap product suite knowledge is an added plus
* exposure to automation tools/scripting or processes
* db installations and upgrades, planning, setup, and implementation
* providing technical expertise and support in optimizing and tuning systems
* organizing and structuring day-to-day documentation
* continuous support of sap systems and problem-solving
* development of concepts and tools to solve and prevent problems and to increase efficiency
* working in international teams and driving global knowledge transfer and best practices
* db performance optimization on a detailed level
* willingness to take on-call duty/weekend tasks
* willing to work with additional and new databases such as hana and sybase
* db concept on security, backup, and recovery strategies, performance tuning, system copy, high availability and disaster recovery strategy, export-import, replication is a must
* basis knowledge is preferred
general required skills:
* strong communication skills
* strong academic degree in business management
* good automation skills and willingness to improve tools in operations
* pmp or itil certification is a consideration
* understanding of and experience with server-client computing and relational databases
* good understanding of the organization's goals and objectives
* good interpersonal, written, and oral communication skills
* technical documentation skills / wiki
* able to prioritize and execute tasks in a high-pressure environment
* experience working in a team-oriented, collaborative environment
* ability to work on multiple projects, track, and ensure progress to completion
* good written and oral communication skills
we win with inclusion
sap’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. Sap is proud to be an equal opportunity workplace and is an affirmative action employer.
eoe aa m/f/vet/disability:
qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
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