*main responsibilities*:- analyzes best-in-class processes and establishes in-process and end-of-cycle operational metrics as well as customer satisfaction kpis- establishes programs including training, team facilitation, communication programs and team building activities to support adoption of processes and standards.- establishes policies, processes, standards, and procedures for it services.- monitors, evaluates, manages, and executes audit processes to ensure compliance to processes and standards.- coordinates and facilitates agile ceremonies and activities across projects with project managers, scrum masters and product owners.- documents non-compliance to policies, process and standards and assists in their resolution.- analyzes and identifies trends in it performance metrics.- designs, monitors, and analyzes performance metrics program for improvement initiatives.- conducts audits and analyzes findings to develop appropriate corrective action recommendations.*position challenges*:- define processes and standards across diverse technologies and teams- promote and drive adoption of teams not directly online of command- define and gather data to produce information that can be used to make complex business decisions*qualifications*:- fluent in english and spanish- bachelor's degree- strong knowledge of agile methodologies and quality in agile environments- proven experience on software development standards- proven experience implementing agility practice- experience driving quality assurance and process improvement initiatives- experience comprehensive quality and process improvement experience- proven experience researching new products and changes/updates/patches for existing products supporting process improvement and standard implementation- outstanding communication skills, proficient in communicating at all levels of the organization- capable to interact in a multicultural environment- customer oriented- strong negotiation skills- conflict management and resolution*internal/external relations*:internal:- application quality management lead- application release management lead- application development manager- project managers, solution engineers, agile leadsexternal:- vendor delivery executive- agile coaches*cemex diversity and inclusion statement*:at cemex, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of cemex employees.