Desktop support senior technician - bilingual
be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. As a desktop support senior technician working on-site in mexico city, you’ll be a part of bringing humanity to business. #experiencettec
our employees have spoken. Our purpose, team, and company culture are amazing and our great place to work certification in mexico says it all!
what you’ll be doing
in this role, you’ll be the hero for all forefront associates as you will help navigate and deliver basic it support daily. You’ll be exposed to various it scenarios, perfect for growing your own tech expertise. Your great listening and customer interaction skills will allow you to find the root of the associates' problems and translate them into it solutions.
you’ll report to the desktop support director and contribute to the success of the business by leading and resolving the associates' technical issues.
during a typical day, you’ll
* proactively recognize, translate, and resolve technical issues affecting agents on site
* provide end-user technical support through procedures in installing, configuring, maintaining, updating, and troubleshooting pc hardware and software
* prioritize ticketed requests based on status, updates, and escalations
* evaluate, recommend, and coordinate with the chain of command regarding changes, hardware and software failures, and operational issues
what you bring to the role
* it-related bachelor's degree or equivalent experience in it
* 3 years bpo industry experience
* experienced in it knowledge, powershell scripting, and desktop support on various windows operating systems
* passionate and motivated to help others with a customer-focused mindset
* ability to work independently and in a team setting
* desire to gain knowledge, experience, and certification in current operating systems and technologies
* adaptability and willingness to work rotating shifts including nights and weekends
what you can expect
* support for your career and professional development
* an inclusive culture and community-minded organization
* a global team of curious lifelong learners guided by our company values
* a great compensation package and performance bonus opportunities, along with benefits like tuition reimbursement
about ttec
our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day, and these exceptional customer experiences start with you.
ttec is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Ttec embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
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