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*join our team as director of operations - lead with purpose & drive success!
*we're not your typical bpo company — we pride ourselves on breaking the mold and delivering tailored, high-impact solutions that truly make a difference for our clients.
we're on the hunt for a dynamic *director of operations* to lead our one-of-a-kind team and ensure we continue to exceed expectations.in this pivotal role, you'll be the driving force behind our commitment to *client success*, leading cross-functional teams and streamlining operations to boost efficiency and performance.
your expertise in managing and optimizing call center operations will be essential as you oversee all departments, fine-tune processes, and develop strategies that fuel company growth.if you're a strategic thinker with a passion for innovation and a proven track record in leading high-performing teams, this is your opportunity to make a real impact.
step into a leadership role where your ideas matter, your strategies shape success, and your contributions drive lasting results.
*we're aventus* -- a boutique customer experience bpo located in charleston, south carolina.
we launched 10+ years ago, and provide omni-channel support for over 100+ amazing clients with cool, exciting brands across different industries.
our _mission_ is to help empower businesses to grow their companies by improving the most critical factor: customer satisfaction.- *what we expect from you*_:- our ideal director of ops is someone who's not afraid to think outside the box, who can pivot quickly, and who brings a *strategic, creative approach* to every obstacle and opportunity.
your expertise in leading and scaling call center operations will be key as you craft solutions that not only meet but *surpass* client goals.- drives a service delivery culture that supports our teamwork culture of: _*"i lead by example"*_, by advocating continuous training, empowerment, creative problem solving, quality, and productivity among all teams.- works in a leadership capacity with all department leaders (performance, wfm, it, hr/recruiting, quality assurance, training) and support functions to effectively develop business plans and execute on those plans effectively.- leads and coordinates all campaigns having a complete understanding of customer lifecycle.- measures qualitative and quantitative impact of changes to campaigns' processes and activities.- guides decision-making and works closely with each department head for strategizing, budgeting and optimizing.- determines contact center operational strategies by conducting needs assessments, system reviews, capacity planning, and cost/benefit analysis.- works closely with our coo and client success team to have a better understanding of our clients' needs and ensures those needs are met by conveying a clear message to the team, ensuring all updates or changes are well documented and implemented