Company description
our client is a global leader in consulting, technology and outsourcing solutions.
we enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition.
we help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.
with us$8.25 billion in annual revenues and 160,000+ employees our client is building tomorrow's enterprise
*job description*:
*job information*
*job title: member support*
*location : guadalajara mexico
- hybrid*
*job requirements*:
- identifies and manages existing and emerging risks that stem from business activities and the job role
- ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
- follows written risk and compliance policies and procedures for business activities
- uses established procedures and job experience to carry out and resolve moderately complex delinquency work assignments and conducts member research as necessary
- contacts members in all stages of delinquency and across all
usaa product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls
- under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
- negotiates mutually satisfactory payment arrangements within defined guidelines
- completes required account verification, account maintenance, and documents all contact and collection attempts
- utilizes extensive skip tracing tactics and ordering door
- knocks to locate members' addresses and phone numbers
- follows all applicable local, state and national laws and regulation surrounding the collection industry and within
- usaa standards
- follows written risk and compliance policies and procedures for business activities
preferred
- 1+ year of auto collections and/or repossession experience
- 1+ year of consumer loan collections experience
- 1+ year of experience internal/external skip tracing experience
- demonstrated negotiation skills experience
- experience with cacs and/or master queue
additional information
all your information will be kept confidential according to eeo guidelines.