.descriptionthe delivery area/shift manager is the support for the completely last mile operations within a delivery station.
the role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime, and the amzl ops metrics; delivery efficiency, number of routes, cost per shipment.
additionally, this role supports purchasing tools, services, and consumables for the station.the impacts of this position are:operational kpis and cost goals in the strategic plan.the overriding goal is to maximize customer satisfaction and, through this, long-term shareholder value.the delivery area/shift manager should coach and mentor the process assistants team (hourly) to ensure that performance objectives are met and build positive employee relations and bench strength for the organization.
the successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing.
this role also serves as a thought partner with other internal teams like the project team to launch new stations and design new delivery models.responsibilities:create balance between "work hard" and "have fun" with associates under scope.ensure the team execution to accomplish the business goals.support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.processes mapping activities.assist in the development, documentation, deployment, and monitoring of the key business processes which support all internal processes of amzl mexico.follow up on the kpis of operations within the delivery station.actively support and promote organizational change.dive deep analysis of kpis.support the continuous improvement team, customer service, or other upcoming goals.measure drivers' performance, discipline, and customer experience service.internal audits execution.support and participate in the quality initiatives, process change initiatives, and assist the business to achieve year-on-year improvements within its operating plan.implement change and/or develop new processes as required to provide the ability to better service amazon customers, focusing on reducing cost.implement and develop the delivery stations workflow and metrics according to the standard work and book of processes.a day in the life:this role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and the ability to work overtime both in peak season and as needed.you'll work shifts and be based at one of our operational sites.
your main focus will be to maintain safety standards within your team and across your site.
you'll also monitor and maintain process efficiency