Job title: contact center support specialist
we are dedicated to addressing global challenges at abb. Our core values of care, courage, curiosity, and collaboration, combined with a focus on diversity, inclusion, and equal opportunities, drive our aim to empower everyone to create sustainable solutions.
this is a position that enables you to act as the first point of contact for abb customers, making abb an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership.
your role and responsibilities
* assist customers by monitoring the status of customer requests and resolve inquiries received via multiple channels (including phone, web, email, chat) rapidly and competently by providing assistance in any necessary escalation.
* ensure a positive customer experience throughout the entire process by giving customers regular updates and clarification.
* show a systematic and detail-oriented mindset when completing cases successfully.
* ensure the resolution of customer issues (e.g. product, technical, order, payment related) by providing resolution immediately or coordinating with sales, operations, supply chain management, and other internal and/or external teams by following specified processes and using agreed tools and systems.
key qualifications
* bachelor's degree required (engineering preferred).
* 1-2 years experience in customer support/customer service positions in a contact center.
* advanced english required (german, french, or portuguese is a plus).
* proactive, with demonstrated ability to take ownership of customer issues.
* collaborative, solution-focused approach, and diplomatic written and spoken communication.
we value people from different backgrounds. Apply today for your next career step within abb and visit www.abb.com to learn about the impact of our solutions across the globe.