*what your background should look like*:
*responsibilities*:
- monitoring the operational quality of te systems and equipment;
- troubleshooting and diagnosing malfunctions to eliminate problems;
- documenting all inspections, maintenance, and repair work as required;
- instructing customers in the operation and maintenance of purchased te systems and equipment;
- serving as a customer contact on technical and service-related problems;
- serving as the company liaison with customers for both administrative and technical matters on assigned projects;
- performing preventative maintenance, inspection, and calibration services on te equipment;
- traveling to customer locations and training centers to provide on-site technical support and/or training;
- providing formal training programs on te equipment for customers;
- analyzing and evaluating warranty problems on customer equipment, identifying possible defects, and recommending corrective action;
- promoting te’s global application tooling division (gatd) by making new equipment and service offering recommendations;
- working closely with all te groups to increase business opportunities;
- utilizing and maintaining equipment, customer manuals, equipment training outlines, and field engineering bulletins when providing service and training;
- preparing and submitting complete, accurate, and timely reports related to service activities, service scheduling, and service expenses;
- using all available communication tools to inform, and be informed of, all service-related activities, issues, and events;
- keeping abreast of new product and service developments within customers’ plants and reporting them back to management;
- adhering to all company policies, procedures, and codes of ethics;
- understanding the gatd service policy and utilizing it to grow service revenue; and
- any other duties as required by the position.
*requirements*:
- 3 years of experience in similar positions
- bachelor's degree completed
- english intermediate to advanced
- remote position, must be located in ciudad juarez, chihuahua.
- 10% time to travel
- us visa preferable
*competencies*:
- values: integrity, accountability, teamwork, innovation