What you will do
as an order to cash (otc) analyst you will work closely with our customers, performing and monitoring ensure accurate billing and collection activities; constantly working on maximizing timely and efficient payment from our customers across.
how you will do it
-be responsible for activities related to a broad cross-section of johnson controls customer portfolios
-manage and take control of the billing and credit notes process.
-manage collection processes, provide a high level of customer service where necessary, raise cases related to customer queries or issues
-support other finance operations by providing and receiving information from customers regarding billing, collections, and cash application
-maintain accounts and expected payment dates by interacting with customers to ensure timely payment
-analyze a range of accounts receivable reports to define strategic plans and set priorities
-as well as using excel, you will learn to access data from various erps like iscala, baan, oracle and get paid.
-support the business by understanding customer payment challenges and assist with the research of cases to resolve billing and customer service issues
what we look for :
- at least 1 year of experience in billing, collections or related.
-customer service focused with excellent verbal and written communication skills
-fluent in english
-able to self-manage, with strong organizational skills
-team player with a pro-active approach and problem-solving personality
-innovative and constantly looking for opportunities to improve
-cfdi 4.0 knowledgment (mexican billing fiscal requirement)
preferred:
-customer service skills
-previous experience in credit and collections, billing and disputes, customer service, inside sales, accounts receivable and accounts payable is an advantage
-knowledge or experience of using erps (e.g. iscala, baan, oracle)
-intermediate to advance knowledge of excel functions such as pivot table, v-lookups and or basic formula
-ability to perform accounts reconciliation
-experience of working in a shared service center or outsourced environment
johnson controlsdoes not request pregnancy or hiv testing as a requirement for admission, permanence or promotion.