You will report directly to our sr it supervisor and you'll work out of our san luis potosi, mx location on a on-site work schedule.
in this role, you will impact the organization by:
- providing timely and effective technical facilitate to end-users, resolving hardware and software issues.
- troubleshooting network engage problems and assisting with network configurations.
- collaborating with cross-functional teams to identify and implement it solutions.
- documenting and maintaining accurate records of facilitate tickets and resolutions.
*key responsibilities*:
- provide technical facilitate and assistance to end-users, resolving hardware and software issues.
- troubleshoot network engage problems and assist with network configurations.
- work with cross-functional teams to identify and implement it solutions.
- document and maintain accurate records of facilitate tickets and resolutions.
*you must have*:
- bachelor's degree in computer science, information technology, or a related field
- minimum of 3 years of experience in it facilitate or a related field
- strong troubleshooting and problem-solving skills
- excellent communication and customer service skills
*we value*:
- it certifications such as comptia a+, microsoft certified professional (mcp), or cisco certified network associate (ccna)
- experience with itil best practices
- knowledge of network protocols and configurations
*additional information*:
- * job id*:hrd241730
- * category*:information technology
- * location*:calle circuito mexico # 125, parque industrial,tres naciones,san luis potosi,san luis potosi,78395,mexico
- nonexempt