D2c coe incident operations expert
at abb, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
write the next chapter of your abb story.
this position reports to
d2c time zone team lead poland (eme)
your role and responsibilities
in this role, you will be accountable to deliver and orchestrate the delivery of is service line operations activities. Coordinates with and supervises internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope, ensuring continuous improvement and compliance.
the work model for the role is hybrid.
this role is contributing to the is services in bangalore.
you will be mainly accountable for:
* builds is domain service operation activities in cooperation with is service owners and is solution architects.
* maps business process demand to existing or new is services, providing and helping on the new demands and projects in collaboration with is service owners.
* integrates operation and build activities (devops scope) in collaboration with the build team.
* reviews service level agreements (slas) and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
* plays an active role in defining new contracts with vendors for the operational activities, service levels, and slas.
* accountable for fulfilling the service requests in the agreed slas and collaborating with is service owner to define the domain service catalog.
* defines (in close collaboration) the level of monitoring, type of monitoring and assures all consumer interaction points lifecycle experience are under control and proper support is provided.
* contributes to the is service catalog and sets directions in the areas of service introduction and end-user support.
qualifications for the role
* bachelor’s or master’s degree in information technology, computer science, software engineering, or a related qualification.
* 6+ yrs of experience in incident management.
* good to have itil v4 certification.
* good communication skills to deal with different stakeholders.
* fluent spoken and written english.
* complex problem-solving skills.
more about us
our mission in abb is (information systems) is to harness the power of information technology to deliver valuable, reliable, and competitive is services for abb. If you have strong technical skills, an analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.
we value people from different backgrounds. Apply today for your next career step within abb and visit www.abb.com to learn about the impact of our solutions across the globe. #myabbstory #j-18808-ljbffr