Account support managementthis role has been designated as 'edge', which means you will primarily work outside of an hpe office.
*_job family definition:_*_ management level definition:_*_ responsibilities: _*- integrate technical knowledge and business understanding to create solutions for customer.- mentor/consult with team members, other organizations, customers, and vendors on complex issues.- resolve technical and some business incidents independently.- mentor/assist less-experienced team members on complex incidents.- deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.- review support plan for business indicators and map to company service solutions.- develop and grow assigned customer account relationships with complex and strategic accounts.- act as trusted advisor in the consultant role for customer and company sales teams.- design and deliver support solutions using specific industry knowledge and expertise; assist mission criticalor project manager in solution formation and lead mission critical delivery team in planning, delivering, and managing complex support solutions.- provide suggestions for operational efficiencies.- create and deliver value based delivery (vbd) account plans for assigned accounts.- lead customer expectation management as part of escalation process.- give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
*_ education and experience required: _*- bachelor's degree preferred or associate degree holder (technical field) with 6- 8years working experience in related fields desired.
*_ knowledge and skills: _*- some in-depth knowledge of corporate organization and policies.- thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.- business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.- anticipate customer needs, develop proposed solutions, and build consensus.- provide mission critical customer recommendations to improve processes.- experienced knowledge of change management process and tools in complex environment.- advanced skills in project management, communication, analysis, and presentation.- expertise in area of focus and knowledgeable of future technology directions.- mission critical and itil certifications.
*job*:services*job level*:expert*hewlett packard enterprise is eeo f/m/protected veteran/ individual with disabilities.
*hpe will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.