Who are we?- do you want to work for a company that makes a difference in the world?
at unilever, we have a clear purpose - to make sustainable living commonplace.
through our 400 brands reaching 2.5 billion people every day, we aim to make a positive social impact globally and locally.
through our household brands, like lipton, knorr, dove, hellman's and axe, we are creating a bright future for our customers, our business, and our planet - and you can be part of it.location:- bosques de las lomas, mexico citymain purpose:what you will do:- focus on minimizing disruptions to the business, acting as the main point of contact for escalating incidents to resolution teams and looking for quick response depending on business criticality.- main point of contact for escalating incidents to resolution teams and ensuring slas are met.- empower end users to be as independent as possible and to know how to use the it resourceskey responsibilities:- drive and support business in major incident management process-- manage and follow up to service requests and ensure the correct implementation-- activate in a timely manner the problem management process when required and ensure root cause is identified (rca).
collaborate with vendors and platform teams guarantee that corrective and preventive actions are applied and defined.- what you´ll need to succeed:- bachelor's degree in the field of computer science, engineering or related field required-- 5+ years of experience in similar it roles.-- bachelor's degree in computer science, engineering or related fields-- advanced english.-- project management experience with agile/scrum methodologies.-- strong experience in itil framework-- ability to determine it needs and train end-users.-- in-depth knowledge of electronic invoice processes and systems.-- good knowledge of sap framework and integration with other systems.-- process-oriented, and a motivated self-starter.-- strong resiliency and managing well under pressure.-- ability to work with multiple cultures and teams-- strong oral and written communication skills-- excellent analytical and problem-solving skills.-- passion for high performance and internal customer focus mindset.-- ability to work in a fast-paced team environment with demanding operation.-- experience in the fast-moving consuming goods sector preferred.note