*job details*
the *talent acquisition process owner *provides specialized administrative support to employees and line managers.
the hrssc ta process owner main tasks/ responsibilities include, but are not limited to:
- new hires.
- pre-employment verifications for us & can positions.
- i *-9 form completion process *.
- ensures that all the documentation, presentations, work instructions and related materials are updated and available for consultation.
- collaborates with the quality team and supervisor to establish and execute training programs based on specific needs and certifies ta analysts meet the technical knowledge requirements.
- ensures quality controls are properly documented and executed by ta analysts, sharing findings with supervisor when necessary.
- performs regular process audits to maintain quality control inside established parameters.
- working in close collaboration with ta supervisor keeps processes controlled according to kpis defined in case management framework and sox matrix by monitoring process and ta analyst's individual performance; identifies trends and opportunity areas and provides advisory to management team.
- collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement.
- proactively engages other teams to achieve process end-to-end perspective for making decisions and developing best practices.
- maintains a positive working relationship within the team and with external customers.
- drives continuous improvement activities that will increase quality and service delivery efficiency.
- participates in the service intake model to analyze the addition of new services to the ehro service portfolio and provide expert opinion on the matter.
- generates and implements process and service evolution proposals and projects according to changing business needs.
- participates with coes, hr technology enablement or vendors in system enhancements, upgrades and fixes; and coordinates tier 2 analysts in such activities as appropriate.
- serves as main point of contact for internal / external audit requests and follow-up
*qualifications*
- bachelor's degree in hr, finance, business, or related field required.
- at least *3 years of working experience in shared service centers *or hr operations.
- desirable working experience with sox audit requirements on the human resources domain.
- ability to lead and motivate others without formal authority.
- high english proficiency (written and spoken), capable of delivering presentations and coordinating work teams in english.
other languages such as french, portuguese are desirable.
- excellent oral and written communication skills and interpersonal skills.
- ability to work in multiple projects successfully and simultaneously.
- experience on core hr operations processes.
- experience in human capital management systems (workday preferable) and customer relationship management systems (microsoft dynamics, servicenow preferable).
- i-9 form compliance.
- working under pressure.
- prioritization skills.
- time management.
- process and activity ownership.
- proactivity skills.