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*flight coordinator*american flight support- mexico*av.
insurgentes sur 863, piso 7, oficina 751,col del valle centro, benito juárez, 03840ciudad de méxico, cdmx*description*the customer trip coordinator is the primary point of contact between flight operations and the customer.
the coordinator has responsibility for managing customer aircraft in accordance with us-cfr part 91 / 135 rules.
*responsibilities*manage incoming requests: receive, acknowledge, and initiate action on new client requests.
open trip files ensuring all necessary details are documented and accurate.route coordination: collaborate with flight planning to determine the optimal routing, verify routes, and plot them using company software.vendor and service coordination:submit requests for permits, pprs, slots, ground handling, and fuel.coordinate with service providers to ensure client requirements are met, maintaining alignment with company standards and policies.vendor and agent selection: ensure that all agents and vendors engaged are appropriate for the specific tasks and meet company guidelines.shift handover preparation: draft and share detailed handover notes for seamless transitions between shifts, under guidance from operational management.flight monitoring: track live flights to ensure operations run smoothly, as effective monitoring is just as critical as initial planning.client communication: regularly update clients on the status of their requested services, approvals, and operational progress.flight briefing: prepare and provide clients with comprehensive final flight briefings, ensuring collaboration with the flight planning team as needed.compliance and accuracy:process client requests while adhering to legal requirements and internal policies outlined in the company's operational manuals.maintain accurate and concise records for invoicing and auditing purposes.stakeholder coordination: engage with civil aviation authorities (caas), agents, ground handlers, fbos, and third-party vendors to follow up on service arrangements, ensuring precision and attention to detail.professional communication: maintain clear, prompt, and professional communication with both internal teams and external partners throughout the operational process.optimize systems and tools: leverage company systems and resources to access up-to-date information and enhance operational efficiency.operational feasibility: respond to client inquiries regarding operational feasibility, offering guidance based on company expertise.client-centered problem solving: when requests cannot be met, explore all possible alternatives to deliver solutions that meet or exceed client expectations.
*qualifications*:faa dispatch license preferred.prior aviation experience (pilot, dispatch, etc) preferred.- technical knowledge of aircraft capabilities and limitations with regard to international and domestic regulations and restrictions